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Customer Service


Kitchen Tables and More will not ship items that are not paid for in full first.

Delivery Methods
To insure reduced shipping costs, while maintaining the care in handling of your purchase, we offer a variety of shipping services depending on the manufacturer and the size of the item shipped. How will we ship your product? On each of our product description pages we note whether the item will ship through a package delivery service or if we will use our White Glove In-Home professional furniture movers. When White Glove service is provided, someone must be present to sign for and inspect the goods. Shipping times and cost may vary, once they leave the factory or warehouse that it is coming from. ALL shipping times given on the site is the average time it takes to leave the facility to which it is coming from. Additional time should be allowed for the transportation of the goods to the delivery address. If there is any damage, the customer must make note the damage on the delivery ticket, otherwise service on the items may be denied.

 

White Glove In-Home Delivery
We know that buying furniture is a big decision for you and you want it to arrive in pristine condition. That's why our White Glove In-Home Delivery utilizes only shipping professionals who specialize in home furnishings. From the manufacturer to your home, experienced furniture professionals handle your items carefully and confidently. There's more to our White Glove In-Home service, however. We know how important it is choose the right piece for your home. Just as important, is to insure that it is placed correctly into the room of choice without issues.

Our delivery service includes:Delivery to the first dry area. In most cases assembly can be added for an additional fee.

White Glove In-Home Delivery is offered in the 48 contiguous states. We regret that we cannot offer this service for Alaska, Hawaii, or Puerto Rico.
UPS, Federal Express, DHL, Common Carrier
Items shipped in this manner are typically delivered to your home and do not include in-home installation, assembly, or setup. You will not receive a pre-call. If you are not home when your package arrives, the delivery service will leave a slip on your door detailing that company's procedures for arranging to have your package re-delivered or picked up. UPS, Federal Express and DHL do not bring products into your home, build "Ready to Assemble" furniture, hang mirrors or install other items nor do they perform any un-packing of any kind. It is your responsibility to inspect any packaging and the goods. Any Damages have to be called in within 24Hrs. Pictures of the damages will be required as well as pictures of the conditions of the boxes. When opening the boxes, open at the seams.

Privacy & Security

We are grateful for the trust you put in us to keep your personal information safe and secure. Our policy regarding the privacy of our customer's information, updated on June 13th 2006, provides you with further detail on the collection and use of your personal information. If you have any comments or suggestions, we are more than happy to hear from you. To contact us about our privacy policy, you can contact us via phone, email or standard mail. 

 

kitchentablesandmore.com 

4070 Morse Rd. 

Columbus, Ohio 43230 

(614) 476-5858

service@kitchentablesandmore.com 

Cancellation Policy

In stock items must be canceled at least 24 hours prior to shipment. Due to the nature of our business, on some occasions, orders once placed with the factory, are not cancelable. Items that are a Special Order cannot be cancelled. All canceled orders will have a 10% cancellation fee. If order is not canceled prior to Shipping, then standard return policy is applied. All orders where pickup is chosen, it MAY add additional shipping times depending on the supplier.

Delivery Costs:


Sets delivered in Ohio are $99.00 for drop off only.  In Central Ohio we deliver for $129.95 which includes assembly. See your sales person to find what areas fall in the $129.95 zone.
Outside of Ohio Varies depending on the item, But we Guarantee lowest online prices.
All items available for pick up at our local store in Columbus Ohio.
Delivery costs will be calculated in checkout process. You will have the option of pickup, delivery inside of Ohio, Or outside of Ohio depending where you live.
*If you would like to know actual cost, please contact us via email or phone.

How Do I Return My Order?


Is the item you received not what you expected? Did it not fit as well as you hoped in your space or match your decor? Whatever the reason, you will not be stuck with an item you cannot use or that you do not want. (Note: If your item was damaged or defective, see our Damage section below.) You may return your purchase for any reason within 3 days of receipt for an exchange or a refund of the purchase price excluding our shipping and handling costs and a 30% restocking fee. Some of our products are offered with free shipping, or reduced shipping costs, so please be aware that if you return one of these products our actual outbound shipping costs will be deducted from your return refund, as well as the return shipping to the manufacturer. Our items carry a 30% restocking fee which will be deducted from your refund should you wish to return your purchase.

Please keep in mind that once an order has shipped, it cannot be canceled. If you refuse an order, it will then fall under our standard return policy, where round trip shipping costs will be deducted from your refund.

Payments are processed at the time of purchase due to the fact that these are high ticket items.

Using our Standard Return Policy:


Please email service@kitchentablesandmore.com and include your original order number, what product(s) you are returning, the reason for your return, your name, and contact information. Or call us at (614) 476-5858. We will provide you with a RMA (return authorization) number and a return shipping address.

Note: You must repackage the item(s) carefully. All returned products must be in original condition and in the original packaging; otherwise additional charges may be applied. Return the product using your preferred shipping method to the address you are provided. This may be to our main office or to a designated distribution center. Record and e-mail your return tracking number to service@kitchentablesandmore.com so that we can track the return. It is important that you save the tracking number and that you insure the return package for the retail purchase price of the item in case there are any issues during transit.

Also Note: unless the return or exchange is due to an error on our part, we cannot refund shipping and handling or gift wrap charges. We will issue a credit to the credit card used for the original purchase.

What If My Order Arrives Damaged?


Our products are well-packaged to withstand the demands of shipping. We double-carton most items, and refuse to offer products that are easily damaged during shipping. If an item looks damaged or parts are missing, please notify us. We will make every effort to help you obtain the necessary replacements as quickly as possible at no extra cost to you. You may be asked to provide photographs of the items so we can better address the issue. If your order is shipping by Truck Freight, or White Glove, please note the important instructions below.

If Shipped via Truck Freight or White Glove


Even if the package appears only slightly damaged, write "Packaging Damaged Subject To Inspection" when you sign for delivery. This is VERY important. If the package looks significantly damaged, you may refuse delivery of the package. The damaged package will be returned to us and we will send you a new one. If you refuse delivery, please notify immediately at (614) 476-5858 or e-mail us at service@kitchentablesandmore.com so that we can expect the return shipment. These steps MUST be followed, or there will be no replacement of damaged goods.

If you have already accepted the package and find that missing parts, then please contact us immediately. We will make arrangements to ship you replacement parts free of charge. If we cannot obtain replacement parts, we will have the carrier pick up the item and we will send you a replacement. All returned products should be in the original condition and the original packaging as mentioned in our terms and conditions.
Our goal is to make buying from kitchentablesandmore.com easy, safe and efficient for you.

If you decide you do not want parts or a replacement, the item may be returned under our standard return policy. If a product arrives damaged, or we made an error, and it cannot be remedied with either a full replacement or replacement parts, we will pay to return the item to us.

If your item is problematic due to a manufacturer’s defect, we can either replace the defective part, or if necessary, the entire unit. We stand behind our products and maintain great relationships with the manufacturers who produce them. If you are having an issue, please contact us and we will make every effort to resolve it.

By Placing an order with Kitchen Tables and More, You are agreeing to the terms and conditions as stated previously in our above policies. You will be asked to verify that you have read, and agree to the terms and conditions, before your order can be processed. You are bound by those policies once you place your order. All shipping times as well as measurements are approximate, and colors and finishes may vary some, depending on your individual monitor.

In cases where items are priced wrong, or shopping cart does not add items due to a malfunction properly, you will be notified immediately and will have the option of cancellation.